Terms & Conditions

1. Definitions

In these Terms & Conditions, the following terms have the meanings set out below:

• "Chai Compass," "we," "us," "our" — refers to the Chai Compass advisory practice, located at 157 Sathorn Nua Road, Silom, Bangrak, Bangkok 10500, Thailand.
• "Client," "you," "your" — refers to the individual or entity accessing this website or engaging our advisory services.
• "Services" — refers to the tax advisory and related professional services offered by Chai Compass, as described on this website and in individual engagement letters.
• "Engagement Letter" — refers to the written agreement signed by both parties that defines the scope, fees, and terms of a specific advisory engagement.
• "Website" — refers to the Chai Compass website accessible at chai-compass.biz and all associated sub-pages.

2. Website Use

You may use this website for lawful purposes relating to your enquiry into our services. You agree not to:

• Use the website in any manner that could disrupt, damage, or impair its operation
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Transmit any unsolicited commercial communications, malware, or harmful content
• Reproduce, distribute, or commercially exploit website content without prior written consent
• Use automated tools to scrape or extract data from the website without our permission

We reserve the right to restrict or suspend website access where we determine, at our reasonable discretion, that these conditions have been breached.

3. Advisory Services

All advisory services provided by Chai Compass are governed by an Engagement Letter agreed prior to commencement of work. The Engagement Letter sets out the specific scope, deliverables, fees, and timeline applicable to your matter.

The information presented on this website describes our service offerings in general terms and does not constitute a binding offer or contract. Submission of an enquiry form does not create an advisory relationship. An engagement relationship is only established upon the execution of a signed Engagement Letter by both parties.

Our services are provided by qualified tax advisors working to professional standards. We will exercise reasonable skill and care in delivering all services.

4. Fees & Payment

Service fees are as indicated on this website and in the Engagement Letter. Fees are stated exclusive of Value Added Tax (VAT) unless otherwise specified. VAT at the applicable rate will be added where required by Thai tax law.

Payment terms are detailed in each Engagement Letter. In general:

• An advance payment or retainer may be required before commencement of work
• Invoices are issued in Thai Baht and are payable within 14 calendar days of issue unless otherwise agreed
• Late payment may result in suspension of work until the outstanding balance is settled
• Expenses reasonably incurred in connection with an engagement (such as filing fees or travel) are charged at cost and itemised separately

Where work is terminated prior to completion, fees are due for work performed up to the date of termination, calculated on a pro-rata or time-spent basis as set out in the Engagement Letter.

5. Client Obligations

To enable us to deliver services effectively and in accordance with applicable law, you agree to:

• Provide complete, accurate, and timely information and documentation as reasonably requested
• Promptly inform us of any changes in circumstances that may affect the scope or nature of the engagement
• Review and respond to draft documents within agreed timelines
• Not engage other advisors for materially overlapping work without first notifying us
• Comply with all applicable Thai laws and regulations in respect of your tax obligations

We cannot accept responsibility for delays, errors, or adverse outcomes arising from incomplete or inaccurate information provided by you.

6. Confidentiality

We treat all information received from clients as strictly confidential. We will not disclose client information to third parties except:

• With your prior written consent
• Where required by Thai law, court order, or regulatory authority
• To professional consultants engaged under confidentiality obligations in connection with your matter
• Where the information has entered the public domain through no breach of our obligations

Our confidentiality obligations survive the conclusion of an engagement. Clients are similarly requested to treat as confidential any proprietary methodologies, work product templates, or internal processes of Chai Compass disclosed during an engagement.

7. Intellectual Property

All intellectual property in this website, including but not limited to text, design, graphics, and structure, is owned by or licensed to Chai Compass. No part of this website may be reproduced, modified, or distributed without prior written consent.

Work product delivered to a client under an Engagement Letter (such as position papers, filed documents, and written analyses) is provided for the client's use in connection with the specific matter for which it was prepared. General methodologies, templates, and frameworks used in producing such work product remain the intellectual property of Chai Compass.

8. Limitation of Liability

To the maximum extent permitted by Thai law, Chai Compass's aggregate liability for any claim arising out of or in connection with the services provided, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you for the specific engagement giving rise to the claim.

We shall not be liable for:

• Indirect, consequential, incidental, or punitive losses or damages
• Loss of profit, business opportunity, or anticipated savings
• Outcomes arising from changes in tax law or Revenue Department policy after the date of our advice
• Reliance on our advice for purposes or by persons beyond the scope of the specific engagement
• Third-party system failures outside our reasonable control

Nothing in these Terms limits liability for fraud, gross negligence, or any other matter that cannot be excluded under applicable Thai law.

9. Website Content Disclaimer

While we exercise care to maintain the accuracy of website content, we do not warrant that all information is current, complete, or error-free. Chai Compass is not responsible for any decisions made in reliance on general website content without a formal engagement in place.

10. Termination of Engagement

Either party may terminate an engagement by providing written notice to the other. The specific notice period and any conditions applicable to early termination are set out in the relevant Engagement Letter.

We reserve the right to withdraw from an engagement immediately, without liability, if:

• We become aware of circumstances that create a legal or professional conflict of interest
• You request or direct us to act in a manner inconsistent with professional standards or applicable law
• Payment obligations remain unsatisfied beyond 30 days of a formal notice to settle
• Continuing the engagement would place us in breach of our obligations to any regulatory body

11. Governing Law & Jurisdiction

These Terms & Conditions and any dispute arising in connection with them or our services shall be governed by and construed in accordance with the laws of Thailand.

Any dispute that cannot be resolved by mutual agreement shall be submitted to the exclusive jurisdiction of the courts of Bangkok, Thailand, unless an alternative dispute resolution mechanism is agreed in writing between the parties.

12. Changes to These Terms

We may revise these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or business practices. Updated terms will be published on this page with a revised effective date. Your continued use of the website following such publication constitutes acceptance of the revised terms.

For engagements in progress at the time of a revision, the terms in effect at the date of the Engagement Letter shall continue to apply unless both parties agree to adopt the revised terms in writing.

13. Contact

For questions about these Terms & Conditions or to raise a concern, please contact: