1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your browser on subsequent visits and remember certain preferences or activities. Cookies cannot execute programs or transmit viruses; they simply store information that is later retrieved by the website that set them.
Similar technologies include web beacons (small transparent images used to track page visits), local storage (browser-side data persistence), and pixels (tracking scripts embedded in pages). Where we refer to "cookies" in this policy, the same principles apply to these related technologies.
2. Cookie Categories
We group the cookies we use into four categories based on their purpose:
3. Cookies We Use
The table below lists the specific cookies currently in use on our website:
| Cookie Name | Provider | Category | Purpose | Expiry |
|---|---|---|---|---|
| cookieConsent | Chai Compass | Stores your cookie consent preferences | 1 year | |
| _ga | Google Analytics | Distinguishes unique visitors | 2 years | |
| _ga_[ID] | Google Analytics | Persists session state for GA4 | 2 years | |
| _gid | Google Analytics | Distinguishes users within a 24-hour session | 24 hours | |
| _uetsid | Microsoft Bing Ads | Tracks conversions from Bing paid search campaigns | 1 day | |
| _uetvid | Microsoft Bing Ads | Tracks returning visitors from Bing campaigns | 13 months | |
| _fbp | Meta (Facebook) | Tracks form submissions and ad conversion events | 3 months | |
| gtag_conversion | Google Ads | Tracks enquiry form conversion events via Google Ads | 90 days |
This list may be updated as our tools and services evolve. Please check this page periodically for the most current information.
4. Third-Party Cookies
Some cookies on our website are set by third-party services. These providers have their own privacy and cookie policies that govern their data collection practices. Relevant third-party policies can be found at:
- Google Analytics / Google Ads: policies.google.com/privacy
- Microsoft / Bing Ads: privacy.microsoft.com
- Meta (Facebook Pixel): facebook.com/privacy/policy
Our website also embeds a Google Maps frame for our office location. Google Maps may set functional cookies in connection with this embed. No enquiry data is shared with Google through the map embed.
5. Managing Cookie Preferences
You can manage your cookie preferences in the following ways:
On this website: Use the preference panel at the top of this page to accept all cookies or restrict to essential cookies only. Your choice is saved and applied across your visits.
Through your browser: Most browsers allow you to block, delete, or manage cookies through their settings. Note that disabling cookies may affect the functionality of some websites. Browser-specific guidance:
- Google Chrome: Settings → Privacy and security → Cookies and other site data
- Safari: Preferences → Privacy → Manage Website Data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Microsoft Edge: Settings → Cookies and site permissions
Opt-out tools: You may also opt out of specific analytics and advertising cookie networks:
- Google Analytics opt-out: tools.google.com/dlpage/gaoptout
- Microsoft/Bing opt-out: choice.microsoft.com
- Facebook/Meta ad controls: Via your Facebook account settings under "Ad preferences"
6. Consent & Withdrawal
When you first visit our website, a consent banner is displayed. By selecting "Accept All," you consent to the use of all cookie categories. By selecting "Essential Only," you consent only to strictly necessary cookies. Your preference is stored in a cookie named cookieConsent for one year.
You may withdraw or change your consent at any time using the preference panel at the top of this page. Withdrawing consent does not affect the lawfulness of processing that occurred prior to your withdrawal.
Essential cookies cannot be disabled through our consent mechanism, as they are required for basic site functionality. You may still disable them through your browser settings, though this may impair site operation.
7. Changes to this Policy
We may update this Cookie Policy to reflect changes in the cookies we use, applicable regulations, or our internal practices. When we make material changes, we will update the effective date at the top of this page. We may also prompt you to review your consent preferences if the changes significantly affect how your data is processed.
8. Contact
If you have questions about our use of cookies or wish to exercise your rights under the PDPA in connection with cookie-related data, please contact:
157 Sathorn Nua Road, Silom, Bangrak
Bangkok 10500, Thailand
Email: [email protected]
Tel: +66 2 286 4513
For more information on how we handle your personal data more broadly, please review our Privacy Policy.